Shipping policy
We aim to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy below:
- We offer several shipping methods to accommodate your needs. These may include standard shipping and international shipping options. The availability of these methods may vary depending on your location.
- Orders are typically processed and shipped within 1-2 business days of the order placement, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding
- Shipping rates are calculated based on shipping method selected, and the destination address. You will be able to view the shipping costs at checkout before completing your purchase. We usually offer free shipping.
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your package and estimate its arrival.
- Please ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.
- In the rare event that your package is damaged or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you and can be reached via email at business.enziwear@gmail.com or through our website's contact form.
